Issue 01 · Specialty Retail · 2026

90% walk out

Most specialty stores think it's a stock problem.
We think it's a question problem.
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The Research

The shopper is in the store. The expertise isn't reaching them.

90%

Of shoppers who go in looking for guidance, 90% leave empty-handed when they can’t find the help they need.

Source · TimeTrade Retail Consumer Survey (1,000 U.S. consumers), re-cited in Chain Store Age, December 2024.
53%

53% of shoppers say poor customer service tops their list of worst retail experiences.

Source · Salesforce Connected Shoppers Report, 2024.
80%

80% will abandon a retailer after three bad experiences.

Source · Salesforce Connected Shoppers Report, 2024.
I. The Agent

Every store gets its own expert,
on duty 24/7.

Remi reads your shelves and your owner's notes — then answers shoppers like the most knowledgeable person on staff would. By voice or by touch, at the kiosk in aisle three.

Trained on your inventory
Live SKUs and prices, synced from your POS
Tuned by the owner
Notes, picks, what to push tonight
Speaks the customer’s language
English and Spanish today, more on the way
Remi · the corner shop
● live
Shopper
A Saturday at the shop

One day. Six moments. One agent.

08:42

Owner adds today's picks

The owner notes that the She Wolf baguettes came in early. Remi knows.

?
10:15

“What pairs with this brie?”

A first-time shopper at the kiosk. Remi suggests cherry preserves and a baguette half. Shopper grabs both. $14 to the basket.

12:30

Lunch rush

Eight shoppers in twelve minutes. Remi answers every one of them without breaking pace.

14:48

A pattern in the dashboard

Remi has been asked for olive oil four times today. The owner sees the demand signal in the dashboard and decides whether to restock.

17:22

Picnic-spread upsell

Shopper asks for dinner ideas. Remi pulls together four items, $32.

21:00

End of day in the dashboard

142 questions answered · the questions Remi heard most · the picks the owner highlighted today.

II. The Shelf

We can see every shelf.
We know which item is for you.

STONE MILL
Olive Oil · 2024
MARIPOSA
Cold-Pressed Juice · 16oz
TOPO CHICO
Mineral Water · Glass
COMPASS BOX
Peat Monster · CS
BROOKLYN ROAST
Whole Bean · 12oz
BONNE MAMAN
Cherry Preserves
MALDON
Sea Salt Flakes
TONY'S
Dark Choc · 70%
FLY BY JING
Sichuan Chili Crisp
BELLOCQ
White Wolf Tea
SIETE
Grain-Free Tortillas
FOUR ROSES
Single Barrel · 100pf
“Cold-pressed, single-grove. Pairs with summer tomatoes.”
Remi · on Stone Mill
What a bundle could look like

A walk-out, or a regular.

Illustrative — what a Remi-recommended bundle could look like for the same shopper. Not a measured pilot outcome.

Without Remi
The story most days end with.
11:04Shopper picks up a wedge of brie. Looks at the price. Looks around. No staff in sight.
11:06Pulls out phone. Tries to Google “what to eat with brie.” Three sponsored results.
11:09Puts the brie back. Walks to the cheese aisle exit.
11:11Buys nothing. Will try the supermarket on the way home.
Walked out$0
With Remi
The story owners want to tell.
11:04Shopper picks up a wedge of brie. Taps the kiosk: “what goes with this?”
11:04Remi: “Bonne Maman cherry preserves on the next shelf. A She Wolf baguette half on the front rack. Total $23.”
11:05Shopper considers wine too. Remi: “the Domaine de l’R Chenin we just got — $19, drinks above its price.”
11:08Walks out with a $42 bundle. And a story to tell.
Bundle total$42
Works with your existing setup
SquareComing soon
Shopify POSComing soon
ToastComing soon
LightspeedComing soon
CSV import
III. The Vision

Specialty stores survived two revolutions: the supermarket and the internet. The third one — AI — should belong to them.

01

Knowledge isn't scarce. It's trapped in heads.

Every owner knows what to recommend. Most shoppers will never get to ask. We free that knowledge.

02

Inventory isn't the product. The pairing is.

No one buys a bottle. They buy "for Tuesday's dinner." Stores that lead with context win the cart.

03

AI shouldn't replace the staff. It should clone them.

Remi sounds like the owner because Remi is trained on the owner. The voice in the store stays the voice.

The corner shop has always known you. We're just teaching it to say so out loud.

From the owners

Three shops. Three different reasons they stay.

More owner reels coming soon — these are the owners shooting them.

I've noticed customers engaging more with my store and the products I offer — instead of running into a wall when an employee doesn't understand what they're looking for.

Mike's Liquor — San Diego, CA
Owner reel · coming soon
Coming soon
~30s reel from a pilot store
Owner reel · coming soon
Coming soon
~30s reel from a pilot store

The corner shop has always known you.
Now it can tell you.

For owners

Bring Remi to your shelf.

A 60-day free pilot. We bring the kiosk; you keep the customers.